Digital Delivery Policy

Last updated: 8 June 2026
Effective date: 8 June 2026

This Digital Delivery Policy explains how digital products are delivered after purchase through the online shop available at:

https://shop.ugrymova.ru

This Digital Delivery Policy applies to international card payments processed through Stripe and to digital products, PDF files, e-books, recipe books, webinars, video materials, online programs, educational materials, and other digital content offered through the shop.

1. Seller / Merchant of Record for International Payments

For international card payments processed through Stripe, the seller / merchant of record is:

SERGEI KONOVALOV, trading as S.K.
Legal form: Entrepreneur individuel / Micro-entreprise
SIREN: 989 827 043
SIRET: 989 827 043 00013
APE / Main activity code: 62.01Z — Programmation informatique
VAT status: Franchise en base de TVA
Business address: 8 Rue des Platanes, 67810 Holtzheim, France
Business email: se***********@***il.com
Company / seller profile website: https://sergeikonovalov.com/

2. Content Author

Olga Ugrymova is the author and creator of the educational, nutrition-related, recipe, culinary, lifestyle, wellness, women’s health, weight management, sleep, and related digital materials sold through the shop.

The Seller may provide payment processing, technical access, digital delivery, customer support, shop administration, and international payment infrastructure.

3. Digital Products Covered by This Policy

The shop primarily sells digital products and digital access, including but not limited to:

PDF files;
e-books;
recipe books;
digital guides;
downloadable files;
webinars;
webinar recordings;
video materials;
online lessons;
online programs;
educational nutrition-related materials;
women’s health and wellness programs;
weight management and lifestyle materials;
sleep, recovery, and wellbeing educational materials;
other digital content displayed in the shop before payment.

Unless a product page expressly states otherwise, products sold through the shop are digital products only.

4. No Physical Shipping

Unless a product page clearly states otherwise, no physical goods are shipped.

This means:

no postal delivery is provided;
no courier delivery is provided;
no physical package is sent;
no shipping address may be required for purely digital products;
no standard shipping fees apply to purely digital products.

If a product page ever includes a physical product, that product page will display the relevant delivery conditions separately.

5. Delivery Methods

After successful payment confirmation, digital products may be delivered through one or more of the following methods:

download link on the order confirmation page;
download link in the customer account;
email with download or access information;
access through the customer’s account on the shop;
access to a private page;
access to video, webinar, lesson, or program materials;
access through a third-party video or file platform;
access through a protected link;
another official digital delivery method displayed before or after payment.

The exact delivery method may depend on the product type, product settings, technical platform, payment method, and information displayed on the product page or checkout page.

6. Delivery Time

Digital delivery is usually provided shortly after successful payment confirmation.

In most cases, access or download information is made available automatically after payment is confirmed.

However, in some cases, delivery may take additional time because of:

payment verification;
anti-fraud checks;
payment provider processing time;
email delivery delays;
incorrect customer email address;
customer account creation or login issues;
technical maintenance;
file hosting or video hosting limitations;
manual verification;
temporary service limitations;
security checks;
other technical or operational reasons.

If access is not received shortly after payment, the Customer should contact support using the contact details below.

7. Order Confirmation Page

After successful payment, the Customer may be redirected to an order confirmation page.

This page may display:

order number;
product name;
payment method;
payment status;
download link;
access instructions;
customer account link;
product access link;
additional instructions.

The Customer should save the order number and check all information displayed on the order confirmation page.

8. Email Delivery

The Customer may receive one or more emails after purchase, including:

order confirmation email;
payment confirmation email;
download link email;
access instruction email;
customer account email;
receipt from the payment provider;
support or manual access email.

The Customer is responsible for providing a correct email address at checkout and for checking spam, promotions, junk, and other email folders.

If the Customer entered an incorrect email address, lost access to the email address, blocked emails, or cannot find the email, the Customer should contact support and provide proof of purchase.

9. Customer Account Access

Some products may require a customer account on the shop.

If a customer account is required, the Customer may need to log in using the email address used for the purchase.

The Customer is responsible for keeping login details secure and for not sharing account access with third parties.

If the Customer cannot access the account, the Customer should use the password reset option or contact support with proof of purchase.

10. Downloadable Files

Some products may be delivered as downloadable files, including PDF files, e-books, recipe books, guides, worksheets, or other file formats.

The Customer is responsible for using a device, browser, software, and internet connection capable of downloading and opening the purchased file.

The shop may use common file formats such as PDF, image files, video files, archive files, or other formats described on the product page.

If a file cannot be opened because of a technical issue with the file itself, the Customer should contact support and provide details of the problem.

If possible, the Seller may provide a replacement file, alternative download link, or another official access method.

11. Video, Webinar, and Online Program Access

Some products may include access to videos, webinar recordings, online lessons, online programs, or private digital pages.

Access may be provided through:

the shop website;
a private page;
an embedded video player;
a third-party video platform;
a protected access link;
another official access method.

Video and webinar access may depend on internet speed, browser compatibility, device settings, regional restrictions, third-party platform availability, and technical limitations outside the Seller’s control.

If video access does not work, the Customer should contact support with details of the device, browser, error message, product name, order number, and screenshots if possible.

12. Limited-Time Access

Some products may provide access for a fixed period, such as a certain number of days, weeks, months, or years.

If a product has a limited access period, the access period should be displayed on the product page, checkout page, order confirmation page, or access instructions.

Limited-time access does not automatically mean a recurring subscription.

Unless automatic renewal is clearly displayed and expressly accepted at checkout, the purchase is a one-time payment.

The Customer is responsible for using the product during the access period.

A refund is usually not available simply because the Customer did not use the product during the access period, if access was properly provided.

13. Immediate Digital Access

By purchasing a digital product, the Customer understands that digital access may be provided immediately after payment.

At checkout, the Customer may be asked to confirm that they are purchasing a digital product and request immediate access after payment.

Once access has been provided, a file has been downloaded, or digital materials have been opened or made available, refund and withdrawal options may be limited according to the Refund Policy and applicable law.

The Customer should review the product description, Terms and Conditions, Refund Policy, and this Digital Delivery Policy before payment.

14. Customer Responsibilities

The Customer is responsible for:

providing accurate contact and billing information;
providing a valid and accessible email address;
checking spam, promotions, junk, and other email folders;
saving the order number and receipt;
using compatible software and devices;
maintaining a stable internet connection;
following access instructions;
keeping login details and access links confidential;
contacting support if access is not received or does not work correctly;
using the purchased materials only for personal, non-commercial purposes.

The Customer must not share download links, private access links, account credentials, videos, files, PDF materials, webinar links, or other purchased content with third parties.

15. Incorrect Email Address or Lost Access

If the Customer provides an incorrect email address, loses access to the email address, deletes order emails, blocks emails, or cannot locate the access email, this does not automatically create a right to refund.

The Customer should contact support and provide proof of purchase.

Where possible, the Seller may:

correct the customer email address;
resend the order confirmation;
resend the download link;
provide alternative access;
restore account access;
provide other reasonable support.

The Seller may request additional information to verify the order and prevent unauthorized access.

16. Technical Issues

If the Customer experiences a technical issue with delivery or access, the Customer should contact support as soon as possible.

The support request should include:

order number;
email used for payment;
product name;
payment date;
payment amount and currency;
payment method;
description of the issue;
screenshots or error messages;
device and browser information, if relevant.

The Seller may attempt to resolve the issue by:

resending access instructions;
resending a download link;
providing a replacement file;
correcting customer account access;
providing access through another official method;
checking payment confirmation;
checking product access settings;
checking whether the issue is caused by the Customer’s device, browser, software, email settings, internet connection, or regional restrictions.

If the Seller cannot provide access to the purchased digital product or a materially equivalent replacement because of a technical issue caused by the Seller or shop infrastructure, a refund may be considered under the Refund Policy.

17. Payment Confirmation

Digital delivery normally begins only after successful payment confirmation.

If payment is pending, failed, refused, canceled, disputed, under fraud review, or not confirmed by the payment provider, access may not be provided or may be delayed.

For international card payments, payment confirmation may depend on Stripe, the card issuer, card network, bank authentication, fraud-prevention checks, and payment processing rules.

If payment is charged but access is not provided, the Customer should contact support and provide proof of payment.

18. Access Suspension

Access to digital products may be suspended or terminated if:

payment is refunded;
payment is reversed;
a chargeback or payment dispute is opened;
payment is suspected to be fraudulent;
the Customer shares, resells, copies, publishes, or distributes purchased materials;
the Customer violates the Terms and Conditions;
access is used in an abusive, illegal, or unauthorized manner;
suspension is required for legal, security, payment, or technical reasons.

If access is suspended because of a payment dispute, access may remain suspended while the dispute is reviewed.

19. Intellectual Property and Sharing Restrictions

All digital materials sold or provided through the shop are protected by copyright and intellectual property laws.

Purchasing a digital product does not transfer ownership or intellectual property rights to the Customer.

The Customer receives a limited, personal, non-exclusive, non-transferable right to access and use the purchased materials for personal, non-commercial purposes only.

The Customer must not:

copy, reproduce, publish, distribute, resell, sublicense, or share the materials;
provide access to third parties;
upload materials to public websites, social networks, messengers, file-sharing services, cloud storage, or online platforms;
use the materials for commercial purposes;
create commercial derivative works based on the materials;
remove copyright notices or author information;
bypass access controls, download restrictions, or payment systems.

Violation of intellectual property rights may result in termination of access without refund and may lead to legal action.

20. Educational and Health Disclaimer

The digital materials sold through the shop are provided for informational and educational purposes only.

They are not medical advice, diagnosis, treatment, individual nutrition consultation, dietary prescription, psychological advice, therapy, or a substitute for consultation with a qualified doctor, dietitian, nutritionist, psychologist, or other healthcare professional.

The Customer is solely responsible for considering personal health conditions, allergies, food intolerances, contraindications, pregnancy, breastfeeding, medication use, eating disorders, medical restrictions, and any other individual circumstances before applying any information, recipe, recommendation, program, or material.

The Seller and the Author do not guarantee individual health, nutrition, weight, lifestyle, sleep, wellbeing, or wellness results.

21. No Guarantee of Continuous Platform Availability

The Seller aims to keep digital delivery systems available but does not guarantee uninterrupted access.

The shop, files, videos, private pages, customer accounts, email delivery, hosting, payment systems, or third-party platforms may be temporarily unavailable because of:

maintenance;
updates;
hosting issues;
payment provider issues;
email delivery issues;
security incidents;
internet provider issues;
third-party platform outages;
cyberattacks;
force majeure;
legal or technical restrictions;
other circumstances outside the Seller’s reasonable control.

Where technically possible and commercially reasonable, the Seller may provide an alternative official access method.

22. Refunds Related to Delivery Issues

Refunds related to digital delivery issues are governed by the Refund Policy:

https://shop.ugrymova.ru/refund-policy-international

A refund may be considered if payment was successfully charged but access was not provided and the Seller cannot provide access or a materially equivalent replacement.

A refund is usually not available if access was properly provided and the issue is caused by the Customer’s device, browser, software, email settings, internet connection, incorrect email address, failure to check email folders, or failure to follow instructions.

23. Russian Domestic Payment Flows

Russian domestic payment flows may be processed separately through Russian payment providers, including Prodamus, Robokassa, or another payment method displayed at checkout.

Russian domestic payments may be governed by separate Russian-language legal documents, including the Russian public offer and privacy policy available on the relevant Russian-language pages.

This Digital Delivery Policy applies specifically to international payments processed through Stripe unless another seller, payment provider, delivery policy, or legal document is clearly displayed before payment.

24. Related Legal Documents

This Digital Delivery Policy should be read together with:

Terms and Conditions:
https://shop.ugrymova.ru/terms-and-conditions

International Payments:
https://shop.ugrymova.ru/international-payments

Refund Policy:
https://shop.ugrymova.ru/refund-policy-international

Legal Notice:
https://shop.ugrymova.ru/legal-notice-international

If there is any inconsistency between a product page, checkout page, payment page, order confirmation, access instructions, or legal document, the information clearly displayed at checkout for the specific purchase applies to that purchase.

25. Changes to This Digital Delivery Policy

The Seller may update this Digital Delivery Policy at any time by publishing a new version on the shop website.

The version applicable to a purchase is the version available at the time of payment, unless mandatory law or a later written agreement provides otherwise.

26. Contact Details

For questions about digital delivery, download links, access issues, customer accounts, video access, webinar access, or missing order emails, please contact:

General support email: ar******@**il.ru
Seller / international payment support email: se***********@***il.com
Main author website: https://ugrymova.ru/
Shop website: https://shop.ugrymova.ru

When contacting support, please include:

order number;
email used for payment;
product name;
payment date;
payment amount and currency;
payment method;
description of the issue;
screenshots or error messages, if available.

Seller / Merchant of Record for international payments:

Content Author:

Olga Ugrymova
Main author website: https://ugrymova.ru/
Shop website: https://shop.ugrymova.ru
General support email: ar******@**il.ru